Privacy Policy

Privacy Policy

Who I am

My name is Benny Henning and I provide online counselling services.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact me using the details provided on this website.

What information I collect

I may collect personal information including:

  • Name
  • Email address
  • Telephone number
  • Information you provide through my contact form
  • Information provided when booking appointments through Calendly
  • Information relevant to the provision of counselling services

Due to the nature of counselling enquiries, information you provide may include sensitive personal information. Any information shared will be treated confidentially and handled in accordance with professional, ethical and legal obligations.

Why I collect your information

I collect personal information in order to:

  • Respond to enquiries
  • Arrange introductory calls and appointments
  • Provide counselling services
  • Maintain appropriate records relating to my practice
  • Meet legal, ethical and professional obligations

How your information is stored

Personal information may be stored securely within email systems, Google Drive and appointment booking systems used in the operation of my counselling practice.

Reasonable steps are taken to protect personal information from unauthorised access, loss, misuse or disclosure.

Sharing information

Your personal information will not normally be shared with third parties unless:

  • You have given your consent
  • There is a legal requirement to do so
  • There are concerns about serious risk of harm to yourself or others
  • Disclosure is required as part of professional, safeguarding or regulatory responsibilities

How long information is kept

If you make an enquiry but do not proceed with counselling, your information may be retained for up to 12 months before being securely deleted.

Counselling records are retained for 7 years following the end of therapy and are then securely destroyed.

Your rights

Under UK data protection law, you may have rights including:

  • Access to your personal information
  • Correction of inaccurate information
  • Restriction of processing in certain circumstances
  • Erasure of information where appropriate
  • Objection to certain forms of processing

Requests relating to your personal information can be made using the contact details provided on this website.

Data Protection

I am registered with the Information Commissioner’s Office (ICO) and process personal information in accordance with UK data protection legislation.

ICO Registration Number: ZC037489

Data Protection Complaints

If you have concerns about how your personal information has been handled, please contact me in the first instance so that I can investigate and respond.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Further information can be found on the ICO website

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. The most recent version will always be available on this website.